T E R M S & C O N D I T I O N S
Order CancellationOnce a personalised order has been placed, you do not have the right to cancel your order and payment will be taken in full.
Returns & Refunds Policy
In the event of loss or damage in the course of delivery, Dotty Dolittles will, on receiving reasonable evidence of such loss or damage, provide replacement product/s. However in the event of loss or damage after delivery to the nominated address, the seller shall have no further liability. To request an exchange or refund email firstname.lastname@example.org within 7 business days of receipt, quoting your name, order number and contact number as well as your reason for return. The original delivery charge for any order is non-refundable. The new delivery charge for an exchange item will be charged at our usual delivery rate. The return delivery charge for refunded item is the responsibility of the sender. Please be sure to pack your items carefully for postage as we are not responsible for any products damaged or lost via return delivery. We recommend registered post. Please note that our products are not toys. Our exchange or refund policy does not cover breakages from rough usage.
Dotty Dolittles reserves the right to change he pricing at any time without prior notice. Delivery charges may also change subject to price changes from Royal Mail and the courier service used.